@misc{Klimontowicz_Monika_Customer-centricity,
 author={Klimontowicz, Monika},
 howpublished={online},
 publisher={Publishing House of the University of Economics in Katowice},
 language={eng},
 type={artykuł},
 title={Customer-centricity evolution as a foundation of bank’s competitive strategy},
 keywords={bank, klienci, przewaga konkurencyjna},
}