@misc{Gwelo_Abubakari_S._Multinomial,
 author={Gwelo, Abubakari S.},
 howpublished={online},
 publisher={Publishing House of the University of Economics in Katowice},
 language={eng},
 title={Multinomial modelling of customer satisfaction in the education sector},
 type={czasopismo},
 keywords={jakość, uniwersytet, zadowolenie},
}